week, Tuesday, I went into Von's in La Cañada Flintridge to purchase
Signature Salads, breakfast for the staff & a Large Starbucks Frapp.
There are only Four (4) salads in the deli case..... The Specialty
Drink cold cases at the registers were over 1/2 empty, but I spied a
small bottle of Frapp. I nonchalantly went to pay for the two items I
had & was informed by the cashier, that I couldn't buy the small
Frapp., because they are only sold in a FOUR PACK!
problem.....No It Was Not, but the Cashier & supervisor (who shall
remain nameless) Very Mistakenly decided to make it a problem. The
cashier kept repeating her mantra: "This is NOT For Individual Sale"...
and I kept telling her that the cold case was empty and I'd like a LARGE
Then this rude
supervisor, came up & joined in the Mantra..... Again I explained
that I'd like a large one.... but that fell upon deaf ears.....
ALL They Had to Do was Get the Fraking Box-boy (who is a lazy sod, I
know I fired him from his position working for me) to go check the
shelves where they are also stocked. If there weren't any, I'd have
purchased the Four-Pack. BUT NONE OF THAT HAPPENED, No It Did NOT!
So, I said: "Fine, cancel my order!" and I left the store. As I was
leaving the staff began sniggering, so I turned around to the supervisor
& told her: "Thank-you so much for not listening to me!"
Well, last week I wrote to Von's.... Unbelievably, some ignorant so-called
customer service moron wrote to tell me: "Thank you for your reply with the information we requested.
appreciate the time you have taken to provide additional feedback on
this issue and we can certainly understand your concern. In your
previous email, you requested Starbucks Tall Fraps. Presently, we do not
stock this item at stores in your area. However, we are forwarding your
request and comments to our buyers of Starbucks products for their
review and consideration. Thank you for taking the time to submit your
product request. We do track these requests and they are reviewed often
to help us determine which items to stock. We apologize for any
inconvenience." I so Do Not Believe the unmitigated
stupidity of Von's "Customer Service Staff".
Not to mention
last week Starbuck LARGE Frapps. were on sale @ 2 for $4, but again none
were in the cold case, it was still 1/2 empty, AND today THE COLD CASES ARE STILL UNSTOCKED.....