Dear Macaroni Grill:
Tonight, we spent the evening @ your Puente Hills restaurant. I am so ANGRY! I Am a regular customer, I am well known, I Am MORE Than GENEROUS...and I drive 40 miles to eat at this Particular MacGrill.
Our bill w/ the 18$ FORCED gratuity was over $400!
1st: I bussed the table MYSELF during the Entire Meal and I had to get up & request clean dessert plates.
2nd: When we needed more drinks, I had to go find a wait person and ask for more, I requested that we be given the pitcher of Iced Tea, but I was ignored.
3rd: Our server was so busy w/ other tables, we rarely saw her.
4th: When you change a menu item and add Red Pepper to "spice it up", you need to add that to the item's description....Give me the option of eating spicy food or not. I Do Not like the addition of red pepper flakes on my Warm Spinach Salad.
5th: When I spoke to the manager she apologized, but the 18% "GRATUITY" was not amended.
A "Gratuity" is EXACTLY That: An Optional THANK-You for GOOD Service.... The fact that I had less than average service did not merit or earn 18%. If you believe that your servers merit more pay for a larger group, then Raise Their Salaries.... Do NOT Force your customers to pay extra for what is a persons' job.
Needless to say, I will not be returning to the MacGrill any time soon, if ever.